Privacy Policy

Effective date: April 11, 2026
Virtuoso Arts, LLC, doing business as BalkanX Set ("BalkanX," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have when you visit our website, create an account, place an order, contact us, or use our digital products and services.

1. Who we are

Virtuoso Arts, LLC, doing business as BalkanX Set, sells digital music products and related content, including premium styles, real audio drums, chords, bass content, sample packs, tutorials, and related downloadable products for compatible arranger keyboards and music workflows.

If you have questions about this Privacy Policy, you can contact us through the contact details published on our website.

2. Information we collect

We may collect the following categories of information:

Information you provide directly

  • Name

  • Billing address

  • Email address

  • Phone number, if provided

  • Account login details

  • Order details

  • Product serial number or keyboard information, if you submit it

  • Support requests, messages, and attachments you send to us

  • Any other information you voluntarily provide

Information collected automatically

  • IP address

  • Browser type and device information

  • Operating system

  • Referring website or source

  • Pages viewed and actions taken on our website

  • Approximate location based on IP

  • Cookies and similar tracking technologies

Information from payments and commerce providers

When you make a purchase, payment processing is handled by third-party providers such as Stripe, Apple Pay, Google Pay, PayPal, banks, or other payment processors enabled on our store. We do not store your full payment card details on our servers. We may receive limited transaction information such as payment status, billing name, billing email, country, and transaction identifiers.

3. How we use your information

We use your information to:

  • Provide, deliver, and manage our products and services

  • Process payments and complete orders

  • Create and manage your customer account

  • Deliver downloads, licenses, updates, and purchase confirmations

  • Provide customer support and respond to inquiries

  • Verify compatibility, ownership, or product-related issues

  • Improve our website, store experience, products, and support

  • Detect fraud, abuse, unauthorized use, or technical problems

  • Comply with legal, tax, accounting, and regulatory obligations

  • Send service-related communications

  • Send marketing emails only where permitted by law or where you have opted in

4. Legal bases for processing

Where applicable under privacy laws such as the GDPR, we process personal data on one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests in operating and securing our business

  • Your consent, where required

5. Cookies and tracking technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning properly

  • Remember your cart and login session

  • Understand site traffic and usage patterns

  • Improve performance and user experience

  • Measure marketing effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. How we share information

We do not sell your personal information. We may share information only as needed with:

  • Payment processors

  • E-commerce and website hosting providers

  • Email service providers

  • Analytics and security providers

  • Professional advisers such as accountants, lawyers, and auditors

  • Authorities or law enforcement where legally required

  • A buyer or successor in the event of a merger, sale, or transfer of assets

These third parties process information only for legitimate business purposes and under appropriate contractual or legal safeguards where required.

7. International data transfers

Because service providers may operate in different countries, your information may be transferred to and processed outside your country of residence. Where required, we take reasonable steps to use appropriate safeguards for such transfers.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Maintain customer accounts

  • Deliver purchased products

  • Provide support

  • Keep tax and accounting records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

Retention periods may vary depending on the type of data and the legal or operational reason for keeping it.

9. Your rights

Depending on where you live, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict certain processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

To exercise these rights, contact us using the contact information listed on our website. We may need to verify your identity before fulfilling certain requests.

10. U.S. state privacy notices

If you live in a U.S. state with applicable privacy rights, you may have additional rights under state law, subject to legal exceptions. We do not sell personal information and do not share personal information for cross-context behavioral advertising in exchange for monetary consideration.

11. Children’s privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure.

13. Third-party services and links

Our website may contain links to third-party websites, plugins, payment providers, video platforms, or social media services. We are not responsible for the privacy practices of third parties. Please review their policies separately.

14. Email marketing

If you subscribe to our newsletter or otherwise opt in, we may send you promotional emails about products, tutorials, offers, and updates. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes become effective means you accept the updated policy to the extent permitted by law.

16. Contact

For privacy-related requests or questions, please use the contact details provided on the BalkanX website operated by Virtuoso Arts, LLC.