Effective Date: 2/23/2026
1. Who We Are
Website: https://balkanxset.com
Business Name: Virtuoso Arts, LLC
Owner: Predrag Cvetkovic
Location: PO Box 219, Rolesville, North Carolina-27571, United States
Email: info@balkanxset.com
BalkanX Set provides digital music products, including Real Audio style sets for Ketron Event arranger keyboards.
2. What Personal Data We Collect and Why We Collect It
We collect personal data to process purchases, deliver digital products, provide customer support, improve our website, and comply with legal obligations.
Personal Data We Collect
A. Account & Contact Information
- Name
- Email address
- Billing address
- Country
- Account login information (if applicable)
Why we collect it:
- To create and manage customer accounts
- To deliver purchased digital products
- To communicate order confirmations and support
- To comply with tax and legal requirements
Legal basis: Contract performance and legal obligation.
B. Transactional Data
- Purchase history
- Order details
- Payment confirmation
- VAT information (if applicable)
Why we collect it:
- To process payments
- To generate invoices
- To maintain accounting records
- To comply with tax regulations
Legal basis: Contract performance and legal obligation.
C. Payment Information
We do not store full credit card information.
Payments are processed securely by third-party providers such as:
- Stripe
- PayPal
These providers process payment data in accordance with their own privacy policies.
D. Technical Data
- IP address
- Browser type
- Device information
- Cookies
- Website usage data
Why we collect it:
- To maintain website security
- To improve user experience
- To analyze website performance
- To prevent fraud and abuse
Legal basis: Legitimate interest.
We do not intentionally collect sensitive personal data (such as health data, biometric data, or political opinions).
3. Comments
If visitors leave comments (if enabled), WordPress collects:
- Name
- Email address
- IP address
- Browser user agent string
This helps detect spam.
4. Media
If users upload images or files (if functionality is enabled), uploaded files may be publicly accessible. Users should avoid uploading sensitive information.
5. Contact Forms
If you submit a contact form, we collect:
- Name
- Email address
- Message content
We retain contact form submissions for customer service purposes for up to 12 months. We do not use contact form submissions for unsolicited marketing.
6. Cookies
We use cookies for:
Essential Cookies
- Shopping cart functionality
- Account login sessions
- Security purposes
Analytics Cookies
- To measure website traffic
- To understand user behavior
You may disable cookies through your browser settings.
7. Analytics
We may use Google Analytics to understand how visitors use our website.
Google Analytics may collect:
- IP address
- Device type
- Pages visited
- Session duration
You can opt out of Google Analytics tracking via:
https://tools.google.com/dlpage/gaoptout
Google’s privacy policy:
https://policies.google.com/privacy
8. Who We Share Your Data With
We share data only with trusted service providers necessary to operate the business:
- Stripe (payment processing)
- PayPal (payment processing)
- Web hosting provider
- Email service provider (if used)
- Analytics provider (if used)
We do not sell personal data.
Each provider processes data under their own privacy policies.
9. How Long We Retain Your Data
- Customer purchase records: Up to 10 years (for tax/legal compliance)
- Contact form submissions: Up to 12 months
- Analytics data: Up to 26 months (depending on configuration)
- Account data: Until user requests deletion or account becomes inactive
10. What Rights You Have Over Your Data
Depending on your location (including EU residents under GDPR), you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact:
info@balkanxset.com
11. Where Your Data Is Sent
Our business operates in the United States.
Your data may be processed in:
- United States
- European Union (depending on service providers)
When transferring data outside the EU, we rely on:
- Standard Contractual Clauses (SCCs)
- Contractual data protection agreements
- Reputable processors compliant with GDPR frameworks
12. Contact Information
For privacy-related inquiries, please contact:
Predrag Cvetkovic
Email: info@balkanxset.com
If required under applicable law, we will designate a Data Protection Officer.
13. How We Protect Your Data
We implement appropriate technical and organizational security measures, including:
- SSL encryption (HTTPS)
- Secure payment gateways
- Restricted administrative access
- Strong password policies
- Regular software updates
- Firewall and hosting security measures
14. Data Breach Procedures
In the event of a data breach:
- We will investigate immediately
- Notify affected users if required by law
- Notify authorities where legally required
- Take corrective security measures
15. Third-Party Data
We do not receive personal data about users from advertisers or data brokers.
16. Automated Decision Making
We do not engage in automated decision-making or profiling that produces legal effects or significant impact on users.
17. Industry Regulatory Disclosure
BalkanX Set is not part of a regulated financial or healthcare industry. However, we comply with applicable:
- U.S. privacy laws
- GDPR (for EU customers)
- Applicable tax regulations